Customer-Initiated Cancellations

More than 48 hours before booking start: eligible for full refund minus non-refundable payment processing charges.

Between 24 and 48 hours before booking start: eligible for 50 percent refund of booking charges.

Less than 24 hours before booking start: non-refundable, except where documented force majeure applies.

• Cancellation time is based on West Africa Time (WAT).
• Refunds are processed to the original payment method.
• Coupon values used on canceled bookings are not always recoverable.

Provider Cancellations And No-Show

If a provider cancels a confirmed booking, the customer is eligible for a full refund and may receive priority support to rebook an alternative listing.

If a customer does not show up at the confirmed time and has not requested rescheduling, the booking is treated as completed and may be non-refundable.

• Repeated provider cancellations may result in listing penalties.
• Repeated customer no-shows may lead to account restrictions.

Rescheduling Requests

Rescheduling is not guaranteed and depends on provider availability. Approved changes may incur rate differences if the new slot has a higher price.

All schedule adjustments should be requested through the platform or support to ensure a valid booking record.

• Submit change requests as early as possible.
• Do not rely on verbal changes outside the platform record.