Booking And Account Support

If you are unable to complete a booking, first confirm that your selected date, time slot, and duration meet the minimum booking requirements shown on the listing.

For login or profile issues, use the password reset option and ensure your account email is verified. If the issue continues, contact support with your registered email and a screenshot of the error page.

• Check listing availability before payment.
• Review pricing unit (hour, day, week, or month) before checkout.
• Confirm your contact number so providers can reach you when needed.

Payment, Receipts, And Refunds

After a successful payment, your booking confirmation and receipt are generated immediately. You can also access your records from your user dashboard.

Refund timelines depend on your payment method and cancellation timing. Bank and card reversals are typically completed within 5 to 10 business days after approval.

• Always save your booking number for support follow-up.
• Use the receipt page to download proof of payment.
• For duplicate charges, raise a ticket within 48 hours.

Contacting Support

Email support: support@foodcap.com

Phone: +234 901 345 245

Support hours: Monday to Friday, 9:00 AM to 6:00 PM (WAT).

• Include booking number, email, and clear issue summary.
• Attach screenshots where possible for faster resolution.
• Urgent safety incidents are prioritized immediately.